Friends & Family Test

The NHS friends and family test (FFT) is an important opportunity for patients to provide feedback on the care and treatment they receive and to improve services.

It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements. Going forward the test will be open to everyone using any NHS services.

How does it work?
For inpatients, maternity and A&E services, when patients are discharged, or within the 48 hours that follow, they will be asked to answer the following question:

"How likely are you to recommend our service to friends and family if they needed similar care
or treatment?"

Patients will be invited to respond to the question by choosing one of six options, ranging from "extremely likely" to "extremely unlikely". Patients may be asked to answer the question before going home, or may be invited to do so by returning a postcard, by phone or on a website.

Nicola Johnson

Find out more about Friend and Family Test:

Melanie Maclean
Service Improvement Lead For Patient Services
Telephone: 0161 276 8861
Email: Melanie.Maclean@cmft.nhs.uk